Your chats and calls are private. End-to-end encryption ensures that your messages and calls are only visible to you and the people you choose. Not even FaceCall can read or listen to them.
This includes your:
- Text and voice messages
- Audio and voice calls
- Photos, videos, and documents
- Location sharing
Turning on Show Security Notifications will notify you when the security code changes for a contact's phone in an end-to-end encrypted chat. Follow these steps to enable them:
- Open Your Profile: Tap on profile tab to access your account settings.
- Navigate to Settings: Enter the settings menu from your profile.
- Select Privacy and Security: Scroll through the settings and tap on Privacy and Security.
- Choose Security Notifications: Find the Security Notifications option in the list and tap on it.
- Enable Security Notifications: Toggle the switch to turn on Show Security Notifications.
What should I do if I receive a security notification?
If you receive a security notification, it’s important to take appropriate action promptly. Here are some common scenarios and recommended actions:
- Login Alerts from Unrecognized Devices
- Review Activity: Check if the login attempt was made by you or someone you know.
- Change Password: If the login attempt is suspicious, change your FaceCall password immediately.
- Enable 2FA: Ensure two-step verification is enabled for added security.
- Contact Support: If you suspect unauthorized access, contact FaceCall support for assistance.
- Password Change Alerts
- Confirm Change: If you did not change your password, it may indicate unauthorized access.
- Secure Your Account: Change your password immediately and enable two-step verification if not already enabled.
- Contact Support: Report the incident to FaceCall support for further investigation.
- 2FA Updates
- Verify Changes: Ensure that any changes to your two-step verification settings were made by you.
- Review Security Settings: Regularly review your security settings to ensure they are up to date and secure.
- Account Recovery Attempts
- Monitor Account: Keep an eye on your account for any unusual activity.
- Update Security Information: Ensure your recovery email and phone number are correct and secure.
- Contact Support: Report any unauthorized recovery attempts to FaceCall support.
- Suspicious Activity Alerts
- Investigate Activity: Review your recent account activity to identify any suspicious actions.
- Strengthen Security: Change your password and enable two-step verification if not already done.
- Contact Support: Notify FaceCall support of any suspicious activity for further assistance.
What should I do if I need help with a security notification?
If you need assistance with a security notification or have concerns about your account security, contact FaceCall support:
- Open the App: Launch the FaceCall app on your mobile device.
- Navigate to Help or Support: Tap on the Help tab.
- Contact Support: Select the option to Contact Us and provide details about your issue or concern.
- Follow Up: Follow any instructions provided by the support team and monitor your account for further updates.