What should I do if I need help with my contacts on FaceCall?

If you ever need assistance with managing your contacts or encounter any difficulties, don't hesitate to contact FaceCall support:

  1. Get Started: Open the FaceCall app on your mobile device
  2. Access Settings: Tap on your Profile and navigate to Settings.
  3. Reach Out for Help: Scroll down to find Help, then select Contact Us to share the details of your concern.
  4. Stay Updated: Follow any guidance from the support team and monitor your account for further updates. We're here to assist you every step of the way!

Why are numbers shown instead of my contacts' names, or why are some contacts missing?

If you are experiencing issues with seeing numbers instead of your contacts' names or missing contacts on FaceCall, here are some troubleshooting steps to follow:

  1. Ensure your primary device is properly synced with FaceCall.

  2. Remove and re-add your FaceCall account in your phone's settings.

  3. Check if FaceCall has the necessary permissions to access your contacts.

  4. Search for your contacts using the search bar in the Chats or Calls tab.

  5. If some contacts are still missing, ensure international contacts are in the correct format and check with your IT administrator if the missing contacts are stored in an Exchange account.

More Resources

  • Support Team

    Reach our to our Support team for more help! Email us at support@facecall.com

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