Can't complete registration

If you're having trouble completing the registration process to activate your account, please ensure the following:

  1. You have an active SIM card for the phone number you want to register to receive SMS or phone calls. Please note that phone numbers such as VoIP, landlines, toll-free, paid premium numbers, universal access numbers (UAN), shared cost, and personal numbers cannot be registered on FaceCall.

  2. Enter your phone number correctly in full international format. It may take up to 24 hours to receive a code after requesting one.

  3. Ensure you have a good Internet connection. If you're abroad, you must be able to receive international SMS and/or phone calls. If you're roaming abroad, remember that this might incur extra charges.

  4. Meet the minimum age eligibility requirements per our Terms of Service.

  5. If you have a prepaid line, ensure you have enough balance to receive SMS or phone calls.

If you've met all the requirements above, try the following:

  • Update FaceCall to the latest version available

  • Connect to a different network and try again.

  • Move to a different location to get a cellular connection.

  • Request a new registration code via SMS or phone call. For most regions, if you choose the phone call option and have voicemail enabled, our automated system will leave you a voicemail with your code. If you're re-registering your phone number, you can get a code via email if you've added your email address to your account in your FaceCall settings, during your initial registration, or during a two-step verification setup.

  • Tap Didn't get a code? to choose a registration code option. If you still haven't received your code through SMS, try tapping Call Me to request a code through a phone call.

If you still haven't received your code after 24 hours and cannot verify your account, please get in touch with our FaceCall Support via email at support@facecall.com.

More Resources

  • Support Team

    Reach our to our Support team for more help! Email us at support@facecall.com

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